Welcome to Lushlery 

We are committed to providing a smooth, reliable and premium delivery experience for all our customers.

Order Processing

All orders are processed within 2–5 business days after payment confirmation

Please note:

• During sales, launches, promotions and high-demand periods, processing times may be slightly extended.
• Pre-order items require additional preparation time before dispatch.

Australia-Wide Shipping

We proudly ship across Australia 

Estimated Delivery Time

• Standard Shipping: 5–12 business days
• Express Shipping: 3–7 business days (where available)
  

Delivery times may vary depending on your location and courier operations.

International Shipping

We also offer worldwide shipping 

Estimated international delivery:

• 10–25 business days depending on destination country and customs processing.
  

International customers are responsible for any customs duties, taxes or import charges required by their country.

Pre-Orders & Restock Items

Some of our most popular styles are available via pre-order due to high demand.

For pre-order items:

• Estimated shipping timeframe is generally 7–15 business days
• Customers will be updated regarding stock arrival and dispatch progress.

Tracking Information

Tracking details will be provided once your order has been shipped.

Please allow 24–72 hours for tracking updates to become active.

Delivery Delays

While we always aim to dispatch and deliver orders promptly, occasional delays may occur due to:

• High order volumes
• Courier delays
• Customs clearance
• Public holidays
• Weather or unforeseen circumstances

Lushlery is not responsible for delays caused by third-party shipping providers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

• Incorrect delivery addresses
• Failed delivery attempts
• Lost parcels due to incorrect information provided

Additional shipping fees may apply for returned or redirected parcels.

Lost or Damaged Orders

If your parcel arrives damaged or appears lost in transit, please contact us as soon as possible with your order information and supporting photos where applicable.

We will work closely with the courier service to assist in resolving the issue.

Contact Us

For all shipping and delivery enquiries, please contact Lushlery through our official support channels or social media pages.

Thank you for shopping with us